The Futurizts
The Futurizts
@TheFuturizts
May 21 4 months ago 17 tweets Read on X

These 6 companies own the largest market share in their industries.

They are the Monopolies of Malaysia.

But which of them has innovated the least?

Here’s what we know. 🧵

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1. ASTRO

In 1996, the government granted Astro a 20-year monopoly to be the sole satellite TV operator in Malaysia.

With this advantage, Astro charged absurd monthly prices while providing poor services.

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Over the years, Astro had little to no innovation in its products.

Its satellite TV was unreliable and easily disrupted by rain.

Prices of packages contained hidden charges and penalties.

In some cases, the firm even hiked prices without contacting customers.

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2. PUSPAKOM

Incorporated in 1994, Puspakom is a wholly-owned subsidiary of DRB-Hicom Bhd.

For 30 years, it remained as the only national vehicle inspection company.

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Citizens have often complained about waiting long hours just to get their vehicles checked.

This problem is worse for some states, as there is only one service centre in the state.

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3. TOUCH N' GO

TNG’s boom gate toll system has existed for 28 years.

You would expect us to at least have a gateless system just like Singapore by now.

But no.

Most drivers still have to wind down their windows and tap to pay manually.

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Very often, tolls are the primary cause of traffic.

The RFID system, launched in 2018, barely improved Malaysia’s toll.

Infamously known as “Reverse Forward InsyaAllah Detect,”

RFID has numerous detection issues, which in some cases, cause even more congestion in traffic.

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4. TELEKOM

TM is Malaysia’s largest landline telco company, owning nearly 90% of market share for fixed line.

In 2022, TM’s Unifi served 3.5 million families, or almost 50% of households with broadband.

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While there have been improvements in its products, TM’s customer service is horrendous.

The help lines are extremely difficult to contact, and customers often have to wait for long periods.

In fact, TM was crowned the champion as the Telco with the highest number of complaints in the country.

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5. BERNAS

Established in 1971, Bernas is the sole importer of rice into the country.

In 2020, the government extended this exclusive right for 10 more years.

Apart from importing rice, Bernas also acts as the buyer of last resort for local farmers.

It buys paddy from farmers at a price floor of RM1,600/metric tonne.

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Because of this, officials have often justified that Bernas’ monopoly is important for the country.

But if that is so, then why are local farmers still the poorest in the country?

And why are the shareholders of Bernas paid record high dividends in 2020? 🤔

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6. TENAGA NASIONAL

Tenaga Nasional is the largest publicly listed power company in Southeast Asia.

It supplies electricity to over 10.6 million customers in the peninsular and Sabah (except Sarawak).

That’s almost 1/3rd of the Malaysian population (33.9 million).

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Tenaga’s monopoly is different compared to the ones we listed.

For one thing, TNB exists as a natural monopoly.

This is because it is too expensive to build competitive electricity distribution systems across the country.

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Meanwhile, there is no reason why other companies cannot:

• import rice.
• inspect vehicles.
• manage toll systems.
• provide media/landline services.

Unless the government grants them exclusive rights, of course.

Which of these 6 companies do you think has innovated the least?

Which of them are the greediest?

Let us know in the comments below. 👇

Thanks for reading till the end!

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